Refund policy

Occasionally, a purchase doesn’t work out. Maybe you decided on a different model. Or the sizing isn’t quite right. Whatever the reason, you’re entitled to a risk-free, 30-day, money-back guarantee from the day your bike arrives.

If you need to return it within the 30 day window, e-mail customer_care@flatbike.com so we can send you a pre-paid return shipping label. We ask only two things:

Know the date and place you intend to ship from.
Package the bike for its return trip with the same care it was sent to you.

When the bike arrives back at Flatbike and we have checked it for damage, we will refund your credit card on the same day.