Shipping policy

US and Canada Shipping

For the US, Flatbike offers free shipping, including Alaska and Hawaii and APO/FPO/DPO addresses. Following US internet tax guidelines, there is no tax outside of Washington State.

For Canada, we offer the same level of service as the US, but cannot add additional freebies. This means that we will ship even longer distances for free, but Customs and VAT will be additional charges that we do not control.

International Shipping

Over the years, Flatbike has shipped to five continents, including bikes from Abu Dhabi to the Marshall Islands.

Even so, international shipping can still be challenging. We ship to Canada for free, but can’t pay customs and VAT. And in other countries outside the US & Canada, the shipping is not free, plus there are customs and taxes as well.

To blunt the impact of this challenge, we often offer custom coupons to blunt the impact of international shipping. Just email customer_care@flatbike.com to ask for a quote for shipping costs to a specific country and postal code. If we can cut the rate with a coupon, we will.

How Long Until My Bike Ships

At any time, we are likely to have 1-4 bikes in the queue. Some may be pre-built bikes that just need the Flatbike 16-point quality check. Others may be complete builds from the frame up.

We might start building your bike the next day, or we may start building in two weeks. If you have an urgent need, let us know at time of ordering, so we can juggle the queue accordingly.

The moment your bike ships, you will get an automatic notification.

Order Tracking

ll orders automatically get free notifications and tracking. You will get a confirmation of your order, then a confirmation of shipping with a tracking number.

Components typically ship USPS. Bikes typically ship FedEx. If any service is a particular problem in your area, please note that in the comments section of your order. And please . . . check your email address in your order, so these notifications get to you!